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FAQs

Infinity Eyecare of Denver

Glasses, contacts (if you wear them), insurance card and valid ID
We ask that you arrive 5-10 minutes early if you filled out your intake forms online and 15 minutes if you need to fill out your intake forms in office. Please note that if you are more than 10 minutes late for your appointment (including any paperwork), we will need to reschedule you.
There is usually free street parking in front of or close to our building on Broadway. In the event street parking is not available, we have two allotted spots in the parking lot in the strip mall south of the building. If you are having trouble finding parking, please call us at 303-777-1400.
We ask that you please cancel at least 24 hours in advance of your appointment for any exams. If you cancel within 24 hours or no-show, we reserve the right to charge you a late cancellation/no-show fee of $30. 
You can fill out your intake forms online anytime leading up to your exam. You will receive an email reminder if you didn't complete your intake forms after you scheduled online. You are also welcome to fill out your intake forms in the office either by paper or via our ipad. Please allow extra time before your appointment if this is your preference.
For vision insurance, we accept VSP, Eyemed (most plans), Blue View Vision, Cigna Vision, Aetna Vision, Humana Vision, Guardian Vision (if administered through VSP), Delta Vision (if administered through VSP), Beam Vision (if administered through VSP) and Spectera (United Healthcare Vision).
For medical insurance, we accept Blue Cross Blue Shield, United Healthcare, Cigna and Medicare.
We also accept self-pay if you have a different insurance or no insurance. If you are not sure if you have vision insurance, please feel free to call our office at 303-777-1400 and we are happy to assist! 
If we don't take your insurance, we encourage you to find a doctor within your network so you can receive max benefits. If you still would like to see us, we would treat you as a cash pay patient and you will be responsible for seeking any potential out of network reimbursement from your insurance provider. 
We have a digital camera that in many cases is in lieu of dilation! Your doctor will ultimately determine if you will not need dilation based on your specific needs but in most cases, the camera is a great alternative that we recommend! Feel free to ask us more information when you come into your appointment or our techs and doctors will discuss with you!
Contact Lens:
Returns: All lenses carry a 60-day money back guarantee for unopened or defective lenses. Items may be returned within 60 days of the shipment date, provided they are unopened, undamaged and in original condition. For defective lenses , if the manufacturer confirms the defect, the lenses can be exchanged for the same product. Exchanges: Contacts can be exchanged up to 90 days after shipment date, provided they are unopened, undamaged, not expired and in original condition. If new contacts cost more, you will pay the difference. If new contacts cost less, you will receive a credit for the difference on your original form of payment.

Glasses:
Returns: Prescription lenses and frames are non-refundable as they are a medical device, we do however offer a remake policy that is active with in 60 days of purchase. That policy includes one remake for prescription lenses and/or a frame change. If upgrades are requested within the 60 day period the patient is responsible for all upgrade charges, including frames. We will not refund any overages as there is a restocking fee for exchanged frames. See below for remake reasons*

*Remakes for prescription lenses may occur due to the following but not limited to: prescription changes, material or design changes, measurement changes, manufacturer changes and other lens remake issues. Infinity Eyecare of Denver will cover the cost to replace lenses one (1) time within 60 days from the date of purchase at no cost to the patient. Under the circumstance that the patient wants to upgrade lens designs or features, the patient will be responsible for the difference in price. Exchanges can be valued up to the same retail price as the original order. If the newly selected frame is a higher price, the patient will be responsible for the difference. If the newly selected frame is a lower price, the patient will be will not be refunded the difference due to our restocking fees.

In the State of Colorado, it is required to get a contact lens exam and fitting each year to obtain/renew a contact lens Rx. Contact lenses are considered medical devices and need to be evaluated to ensure a proper fit to reduce risk of infection and evaluate the surface of your eyes to ensure contacts can continue to be worn. In addition, doctors need to make sure you are wearing your contacts properly and according to the prescription (frequency, hygene, and proper care). A contact lens exam and fitting is needed regardless of any changes to your prescription.

Contact lenses exams are additional to comprehensive exams. Comprehensive exams include a glasses prescription but do not include a contact lens prescription. Contact lenses are considered medical devices and doctors have to perform additional tests to ensure the proper fit on your eyes to reduce infection. Although your glasses Rx is used as a baseline, contact lens prescriptions are often times different than your glasses Rx and also have to include a specific brand with a specific disposal frequency (monthly, biweekly, or daily). Contact Lens exams are additional charges (with both insurance and self-pay) and the exam is typically performed at the same appointment slot as your comprehensive exam. However, for first time wearers, there is a required training for inserting and removing your contacts which is typically done in a seperate apptointment. The training is a one-time $50 fee and is only required for first-time wearers. You may need more than one appt for the training in which case it is still just a one-time fee, subsequent trainings are free of charge.

The process for new wearers is as follows:

1. Patient will come in for their comprehensive exam and the doctor will discuss with them if they are a good candidate to wear contact lenses. If they are a good candidate to wear contact lenses, the doctor will also determine a contact lens Rx. The doctor will also determine a brand of contact lenses and disposal frequency (monthly, biweekly, daily) based on your Rx, lifestyle, and other factors.

2. We then will schedule a required training and fitting exam. Timing on the exam is dependent on if we have trials in stock of the contacts you are being prescribed, or if we have to order them. The training and fitting exam is 45 minutes. The costs of the this exam is your fitting fee (based on insurance or on self-pay charges) as well as the one-time $50 training fee. You will need to demostrate that you can put contacts in and take them out of your eyes prior to dispensing the contacts to you. If you aren't able to do that in the first training, we will schedule you another training (free of charge). By law, we cannot dispense your contacts to you without a proper training and the ability to take your contacts in and out on your own.

3. Once you are done with your trainings and can take your contacts in and out on your own, we ask you to take the trials and try them in the real world prior to finalzing your contact lens prescription. Especialy for new wears, we want to ensure the contacts feel comfortable, provide clear vision, can be worn for long periods of time, etc before we finalize your prescription. Once you try the trials, you can call or email us and we will provide your final prescription to you by the method discussed in office. If you do not like the contacts feel or Rx, we will schedule you to come back in and reevaluate the Rx and/or brand.